City of Auburn, Maine
9-1-1 Director
Timothy Hall
It is the mission of The Lewiston/Auburn 9-1-1 Emergency Communications System to serve the public and the agencies it assists by handling requests efficiently, in a non-bias, courteous manner with the best-trained professionals while striving toward a commitment to excellence.
The Communications Center is responsible for receiving calls from residents and businesses in Lewiston, Auburn and Poland for services requiring Police, Fire and Medical assistance. It is one of twenty-six Public Safety Answering Points (PSAPs) in the State of Maine and the third busiest in average call volume.
Phone: 207.786.5380 ext. 2Email: 911director@auburnmaine.govAddress: 552 Minot Avenue, Auburn, Maine 04210Administrative Staff Hours: Monday thru Friday 7:30am to 4:00pmCommunication Center Hours: 24 hours a day, 7 days a week
ANNUAL rePORT
View the 2023 Annual Report of the Lewiston-Auburn Communications Center HERE.
2022 Annual Report HERE.
WHAT HAPPENS WHEN YOU CALL 9-1-1?
We want you to know what happens at the other end of the line when you call the L-A Communications Center.
Click HERE for a helpful document
PUBLIC SAFETY BUILDINGS PROJECT
Click here to learn more
Support Staff
Drew McKinley
IT Director
207.786.5380 ext. 3dmckinley@auburnmaine.gov
Mark Cayer
Operations Manager
207.786.5380 ext. 5mcayer@auburnmaine.gov
Todd Allen
IT Support Specialist
207.786.5380 ext. 4tallen@auburnmaine.gov
Katie Gallant
HR/Office Manager
207.786.5380 ext. 1911admin@auburnmaine.gov
ACCREDITATION
The Lewiston-Auburn Communications Center is the first and ONLY nationally-accredited communications center in Maine! Our agency was first accredited in 2009, and we proudly achieved reaccreditation in 2012, 2015, 2018 and 2022.
L-A 911 is accredited through CALEA - the Commission on Law Enforcement Accreditation. CALEA's Public Safety Communications Accreditation Program provides a communications center with a process to systemically review and internally assess its operations and procedures.
This program requires organizations to collect and analyze important data for the purpose of making sound operational and administrative business decisions, creating leadership and practitioner-accountability. In addition, the focus is on quality assurance, interoperability, emerging technologies, risk analysis, asset security, resources access, contemporary training, and a range of other operational functions.
PUBLIC COMMENT
If you would like to share your thoughts/comments on the performance of the Lewiston-Auburn Communications Center with our accrediting body, CALEA, please use the link below.
www.calea.org/contact-us
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