Citizen CoNCERN/COMPLIMENT

The Auburn Police Department strives to build trust within our community and enhance the quality of life in Auburn. You can help us do that by sharing your feedback, compliments and complaints.

A citizen concern or complaint causes police to examine the service that we provide to our community and to make necessary improvements in the way that we provide services. Similarly, we also want to hear about it when we are doing something right!

Community policing depends on a strong working partnership between the police and the citizens we serve. We would rather not get to know our citizens as crime victims or as complainants. When problems arise, our goal is to resolve the issue quickly and courteously.

Compliments

It means a lot to us to hear that we are doing well. Chief Crowell and Deputy Chief Moen are very proud of our officers and staff, and welcome every opportunity to share a compliment or commendation.

There are a number of ways to share your positive feedback:

  • Give us a call [you can reach the Chief's office by calling 207.333.6650 X2052]
  • Send the Chief a letter [Chief Phil Crowell, Auburn PD, 60 Court Street, Auburn, Maine 04210]
  • Send the Chief an e-mail [click here]
  • Use the "Report It" feature on this website and choose "police issues" [click here]
  • Download the "MyPD" app to your smart phone or tablet (in your app store) and use the "Commend an Officer" feature
  • Visit our facebook page and send us a private message. Your comments will be sent directly to the Chief.

Complaints

If you have a concern or a compliment, please contact us right away. For official complaints, download and complete our complaint form. Once the form is complete, simply mail it to us or drop it off at the Police Department.

Each complaint will be investigated and appropriate follow-up actions taken. You will be informed periodically of any updates or the results of the investigation initiated by your complaint.

Please call the police department at 207-333-6650 if you have any questions or need assistance filling out the form.

 

Citizen Complaint Brochure - English version

Citizen Complaint Brochure - Somali version