APD Triennial Community Survey

In an effort to provide the best possible services to our community, and in accordance with our accreditation best practices, the Auburn Police Department conducts a triennial Community Survey to gather resident feedback and input.

 

Introduction

The City of Auburn has 67 square miles. Daily, more than 100,000 people live, work and play in this community. The Auburn Police Department mission is “to protect the quality of life in our community through our core values of Honor, Excellence, Loyalty, and Professionalism.” Building a trusting relationship - a true police/community partnership - with our community is vital to fighting crime and is among our highest priorities.

The Survey

The APD community survey, which remains open, includes questions on service delivery, targeted enforcement, how safe residents feel in their homes and neighborhoods, the professionalism and courtesy of department staff, and more. It also offers respondents the opportunity to share comments and feedback with APD administration.

 

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Survey Results - 2016

While we encourage citizens to read the survey results in detail (see link below), we would like to mention several notable results:

During the survey period, which began in January and concluded in April of 2016, there were 188 respondents to the survey (compared to 164 in 2013).

Nearly 70% of respondents were Auburn residents; and 83% of those have lived here for more than 4 years. About half of all respondents work in Auburn, and 82% of respondents own their own home.

49.5% of respondents were women; 46.2% were men. 31.4% were between the ages of 30 and 49; while 42.2% were between 50 and 69 years old. 11% were over 70.

90% believe that their neighborhood is a good place to live and raise children; and nearly 70% plan to live in their neighborhood for the next 5 years.

When respondents were asked to select the three issues they think are the greatest problems within our community, the top three were:
• Drug Abuse - 77%
• Traffic issues/residential speeding - 36%
• Burglaries/thefts (residential) - 32%
The next highest-rated issues were domestic violence - 23% and burglaries/thefts (auto) - 22%.

94.3% of respondents feel “Very Safe” or “Pretty Safe” in Auburn when outside alone during the day; and 64.9% feel “Very Safe” or “Pretty Safe” in Auburn when outside alone at night. Most (71%) report that their feelings of safety have “stayed the same.”

Some of the most impactful numbers always come from our “Procedural Justice” questions - the ones that ask about how fair, respectful, responsive our officers are. With a response of ‘mostly’ or ‘yes, absolutely’:
• 83% of respondents feel that our officers treat people fairly
• 82% feel that our officers show concern for community members
• 87% feel that our officers are respectful
• 77% feel that we are responsive to community members’ concerns
• 88% trust the Auburn Police Department and
• 75% are satisfied with the overall performance of the APD

25% of our respondents said that they have more than five “other” contacts with the Auburn PD (this is NOT enforcement contact or response to a call for service, but community interactions such as Coffee with a Cop, Neighborhood Watch, NNO, etc.). This agency mantains an exceptional level of outreach, which strengthens our police/community partnership.

Our goal in producing this survey is not simply to comply with an accreditation standard. It will be utilized as a “platform for organizational learning,” a way to improve the quality of our work through constructive feedback from the citizens we serve. The data and direct feedback from our residents allow us to better serve the residents, businesses and visitors of the City of Auburn. With the addition of the neighborhood-based questions, we are able to provide vital feedback to our PACE Division, which will help them prioritize their efforts.

See the complete report HERE.