9-1-1 Director

Paul LeClair

It is the mission of The Lewiston/Auburn 9-1-1 Emergency Communications System to serve the public and the agencies it assists by handling requests efficiently, in a non-bias, courteous manner with the best-trained professionals while striving toward a commitment to excellence.

The Communications Center is responsible for receiving calls from residents and businesses in Lewiston, Auburn and Poland for services requiring Police, Fire and Medical assistance.  It is one of twenty-six Public Safety Answering Points (PSAPs) in the State of Maine and the third busiest in average call volume.

Phone:  207.786.5380 ext. 2
Email:  911director@auburnmaine.gov
Address:  552 Minot Avenue, Auburn, Maine 04210



Administrative Staff Hours:  Monday thru Friday 7:30am to 4:00pm
Communication Center Hours:  24 hours a day, 7 days a week


The Lewiston-Auburn 9-1-1 Emergency Communications System is scheduled for an on-site assessment as part of a program to achieve re-accreditation by verifying it meets professional standards.

Administered by the Commission on Accreditation or Law Enforcement agencies, Inc. (CALEA), the accreditation program requires agencies to comply with state-of-the-art standards in four basic areas: policy and procedures, administration, operations, and support services.

As part of the on-site assessment, agency employees and members of the community are invited to offer comments by telephone. The public and agency employees may call 207-754-3816 or 207-754-3901 on Wednesday October 10 between the hours of 1 p.m. and 3 p.m.

Telephone comments are limited to 10 minutes and must address the agency’s ability to comply with CALEA standards. For additional information, please contact the Lewiston-Auburn 9-1-1 Emergency Communications System, Director Paul LeClair, at 207-786-5380 x2.

Anyone wishing to submit written comments about the Lewiston-Auburn 9-1-1 Emergency Communications System’s ability to comply with the standards for accreditation may send them to the Commission on Accreditation for Law Enforcement, Inc. (CALEA ), 13575 Heathcote Blvd., Suite 320, Gainesville, VA, 20155 or www.calea.org.

Support Staff

Katie Gallant

HR/Office Manager

207.786.5380 ext. 1

Drew McKinley

IT Director

207.786.5380 ext. 3

Matt Charest

Support Specialist

207.333.6650 ext. 1913